Simple to use and integrate, plenty of options to make changes, very helpful support staff
What do you like best?
The customer support is excellent. We have specific requirements for styling to be in accordance with our branding, and on contact with the support team they've been able to solve to all of my requests. Given our relatively small usage at present, the pricing is quite reasonable, and the pricing tiers also appear reasonable at scale. Along with this, making tours is quite intuitive.
What do you dislike?
There is a lack of documentation when it comes to specific styling information, however this hasn't been a problem after contacting support. That said, it would be preferable to have more complete documentation.
What problems are you solving with the product? What benefits have you realized?
The main problems are effective onboarding, and completeness of onboarding materials being created without significant coding skill required. The main thing helphero does is to provide onboarding to users. We show a checklist of fairly basic tours with our main features, and we can see with the analytics that new users are consistently using them.
