Incredible customer service system !!
What do you like best?
All the work teams of our organization have managed to innovate in the online business, to keep it in the current economy. We have been nourished by the various functions that the Moxie digital orientation platform offers us that go towards our business benefits, this advanced set of customer assistance tools anticipates we may need, and guides us efficiently through an interaction online loaded with fragments and information that has been truly useful to us, this professional guidance is within our reach, to divert us from the dangers and even to remind us to adjust some aspect that is not working.
What do you dislike?
It is a powerful solution, which is full of powerful and efficient functions, but these functions at the time of executing them merit a series of steps that all users of this software may not like, it would be very useful to simplify the interface, of all For our entire team, we have found it very functional, and a certain need to execute these actions is warranted in order to achieve a good process and obtain good results, making sure that we do everything perfectly.
Recommendations to others considering the product:
Moxie is a powerful solution for companies that thrive on marketing, as it provides a modern way of conducting electronic commerce, anticipating what may be needed at any time, it also improves the way in which you interact with customers by providing a better way to connect with all of them digitally through the devices they want to use. Moxie's solutions include live chat and email or participation through the appropriate channel to increase the chances of customer attraction.
What problems are you solving with the product? What benefits have you realized?
We have a new level of guidance, which helps us find new ways of doing business, as this software's toolset allows us to do more dynamic online business to proactively attract customers and increase rates Of conversation. It is powerful when it comes to multichannel data collection, it has helped us greatly to nurture the organization's database. In turn, we have analytical tools that have positioned us at a higher level of experience. It is also efficient when it comes to handling customer emails and live chats.
