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Glia creates digital-first customer engagement solutions that enable companies to identify and segment high-value website visitors, communicate through live chat, audio, and video chat, and leverage visual context through CoBrowsing and Live Observation – creating deeper, more meaningful conversations that lead to increased sales and improved customer support.
Customer Reviews
Administrator in Financial Services
Advanced user of GliaThe cobrowsing technolody is a difference maker for our service teams but we value the partnership we've made with Glia even more. Our success manager, Jorge, is always available when we need support and he understands our business goals. The engineers are great and quick to resolve issues. I love that our operators can flag engagements and the notes go straight to the engineers. This makes my job easier.
We had to give up some functionality that is pretty standard for most contact centers (warm transfers, for example). That being said, Glia has always helped us find a solution to meet our top objectives including releasing new functionality for us.
Be willing to let go of some of your old ways of doing things to improve the customer experience overall. the Glia team will help you re-think how to go about delivering the right experience.
Our service teams can use live observation to immediately view what our customers are looking at. They don't have to spend time "logging in as" the user to replicate their steps. Our customers love the experience. We have positive feedback left in the post-interaction surveys constantly.
