Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single collaborative system. Teams from across the organization, from IT and product management to marketing and compliance, can understand user struggles, visualize the customer journey and optimize every step. Hundreds of enterprises across multiple industries choose Glassbox for easy, secure and private cloud-based deployments.
Glassbox was established in Israel in 2010 and is now located across the globe with offices in London, New York and Tel Aviv and over 250 employees worldwide.
For more information, follow us on Twitter @GlassboxDigital or on our website, glassbox.com.
Thomas O.
Advanced user of Glassbox
★★★★★
The Solution which tells me why my customers are acting the way they are !
What do you like best?
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the session. There are great out of the box reports which are tailored to what I need. But the thing I like best are the funnels which I can create from the session. So I can carry on monitoring sessions. Glassbox address the business need I have in understanding how my customers are using my site - and gives me this information very (very) fast
What do you dislike?
Not a lot that comes to mind - the solution is exactly what I needed.
Recommendations to others considering the product:
Its a great solution - Glassbox can do so many things - its best to know what your business objectives are and to have them well defined. that way you can use the solution best to your advantage and monitor its success
What problems are you solving with the product? What benefits have you realized?
Prioritizing development priorities. Understanding how users are using the product. lowering the time to solve product tech error. increasing our user customer satisfaction of the product we are providing them with as they have less issues in the product and when they are - they are solved very quickly.
This has even been helping our compliance department because we can now quickly resolved customer disputes when they happen as we have all the session data and can play it back like a video
Review source: G2.com
