Front: all your channels in a single place
What do you like best?
I love how cohesive front's interface is. At a single glance, you can see your support text inbox, personal email inbox, as well as other support channels.
What do you dislike?
There seem to be some limitations with the rule creation software. My biggest gripe is the fact that Front doesn't count an automated message as an "outbound reply sent" in their rule system, which makes creating different time lengths for subsequent messages difficult to understand and use on an accurate scale.
Also its a bit unclear as to the "within business hours" and "regardless of business hours" when looking at time constraints. For example, if I wanted a message to send after 3 days time, within business hours then I'd set the rule to fire after 24 hrs, (8hr work days x3)
What problems are you solving with the product? What benefits have you realized?
putting all of our support channels in one easy to use software has decreased our handle time drastically and improved communication cross team with the use of communal note taking and sharing threads with teammates
