Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
Freshdesk for G Suite
Freshdesk for G Suite
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
8.6/10
(Expert Score)
★★★★★
Product is rated as #16 in category G Suite for Sales Software
Customer Reviews
Freshdesk for G Suite Reviews
Neo M.
Advanced user of Freshdesk for G Suite★★★★★
What do you like best?
We can instantly see every ticket that was opened for the customer and for each ticket you can easily assign the ticket to a different department.
You get notified of every ticket allocated as an agent
What do you dislike?
Once you have resolved the ticket by clicking on the resolved dropdown menu. The tickets instantly disappear. This makes it difficult if you have to leave notes on the ticket but you just resolved the ticket a second ago.
Recommendations to others considering the product:
Freshdesk is a great product but for a service/sales customer it will be best to also have a Freshsales to compliment the Freshdesk.
What problems are you solving with the product? What benefits have you realized?
Customer contacts us regarding Billing, Technical or sales queries we receive them via Freshdesk.
Fresdesk allows for the queries to be converted to tickets and depending on the department. It is easier for tickets to be allocated to agents in each department and to follow up with the customer successfully. We can link the Fresh desk to Fresh sales which makes our sales process easier for sales agent when dealing with the customer especially if the is a message trail.
