A lot of functionality for a good price.
What do you like best?
I like being able to route calls to different numbers and the ability to create complex rules. The auto attendant feature makes call routing simple and effective. It gives you the ability to have an infinite number of voice prompts directing the caller through an endless maze of discovery. Also the ability to have custom hold music. I have a really great track that I use for my old music and all of my customers really dig it. I have never had one customer complain about it actually. most of them comment on how wonderful it is to hear something different than the old and tired elevator music that most places have.
What do you dislike?
I wish they had a cheaper plan with less features. I feel like I don't use most of them. The price is high for what I use but would be a bargain for someone needing these extra features.
Recommendations to others considering the product:
It's a good service and I highly recommend it for anyone needing an auto attendant and voicemail service. They offer a whole lot more if you need that too so you won't be lacking if your needs grow.
What problems are you solving with the product? What benefits have you realized?
Call routing is the main feature I use. Also the voicemail, that's one of the benefits. The system has different voicemail boxes based on call routing. These are forwarded as mp3 files to different email addresses. This allows me to keep historical record. another great feature of the system is that it allows you to have multiple phone numbers going to the same auto attendant. This doesn't sound like it would be helpful at first but after you use it you find that it is extremely helpful in many ways.
