Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact center services, through the multi-award-winning stormВ® solution.
Independently recognized as one of the world’s largest customer engagement and experience solutions, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which now include on-demand video chat, storm gives organizations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Drew C.
Advanced user of Content Guru
★★★★★
Excellent choice to improve customer outcomes
What do you like best?
Knowledgeable team with excellent products
What do you dislike?
There's nothing I don't like bout this software.
Recommendations to others considering the product:
If you are shopping around for CCaaS apps, do the demo and decide for yourself. I believe you will love it.
What problems are you solving with the product? What benefits have you realized?
No problems to date. The ability to scale our call queue with high demand (above 1000 calls) was a major reason for selecting this product. The best feature for me is the ability to connect with several legacy backed databases and keep one singular agent desktop using the built-in CKS application. It was on our main requirement and I'm really happy because it's 100% integrated. Keeps screen and audio recordings simple for QM. The other very important item is implementation. Deploying storm for WFH was days not weeks, and the user-friendly agent interface made training a breeze.
Review source: G2.com
