Cisco Customer Journey Platform

Transform your contact center into a strategic business asset with the the Cisco Customer Journey Platform—an omnichannel, cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Cisco Customer Journey Platform

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John H.

Advanced user of Cisco Customer Journey Platform

★★★★★

Customer Journey--to nowhere-- Platform

What do you like best?

We use CJP as a call-routing software. Compared to BroadSoft's Transera, (since acquired by Cisco) the software we used before, it does have some advantages. For instance, agents can now see an itemized list of previous call details including their duration. Other than that, there do not seem to be any other major advantages I have noticed.

What do you dislike?

CJP crashes and disconnects frequently, almost daily. It is extremely annoying to have to "babysit" the app to make sure it is still up and running.

What problems are you solving with the product? What benefits have you realized?

No significant benefits compared with previous app.

Review source: G2.com