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Best Speech Analytics Software

Products Buyer's Guide
9.6
Replicant
★★★★★

Replicant

Replicant Voice is an out-of-the-box solution that solves tier-1 customer service issues over the phone using the power of conversational AI. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like Agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically ...

Top Notch Partner Deploying Voice A.I. - Rob D.

Ease of use
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8.4
Calabrio ONE
★★★★★

Calabrio ONE

Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

Great Experience! - Cameron M.

Ease of use
8.7
Support
8.1
Ease of Setup
0.0
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9.0
CallMiner Eureka
★★★★★

CallMiner Eureka

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

Game Changer for Mining Consumer Insights - Stacy D.

Ease of use
8.3
Support
9.3
Ease of Setup
0.0

Languages supported: Arabic, German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Observe.AI
★★★★★

Observe.AI

Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and ...

Why I like Observe Ai - Gwendolyn H.

Ease of use
9.2
Support
9.1
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8
Enthu.ai
★★★★★

Enthu.ai

Enthu is a conversation intelligence software for voice calling teams. Using Enthu, voice teams can monitor 100% of customer conversations to derive actionable intelligence, identify compliance gaps and manage call QA processes.Suited for both revenue and operations functions, Enthu helps improve customer conversation quality and results in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding time and ...

Makes my QA work very easy - Saikat G.

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9.0
CallTrackingMetrics
★★★★★

CallTrackingMetrics

CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

CTM - Full Featured - Scott C.

Ease of use
8.6
Support
9.3
Ease of Setup
8.1

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4
Infinity Call Tracking
★★★★★

Infinity Call Tracking

Infinity Call Tracking is a Cloud based call tracking service with integrated visitor tracking capabilities. With Infinity you can track calls from your website and know exactly which marketing activity brought those visitors to your site.

Infinity: Providing the insight we could only dream of - Raul P.

Ease of use
9.0
Support
9.8
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
Genesys Cloud
★★★★★

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

User Friendly and Easy to Train - Jodie E.

Ease of use
8.7
Support
8.6
Ease of Setup
8.6

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
Genesys Engage
★★★★★

Genesys Engage

Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

Genesys Engage is amazing! - Vanessa R.

Ease of use
8.0
Support
8.7
Ease of Setup
8.3
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8.4
3CLogic Cloud Call Center
★★★★★

3CLogic Cloud Call Center

Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic's cloud contact center software solution. Want to start a conversation? Click below!

3C Logic has been Fantastic. - Al G.

Ease of use
8.2
Support
8.1
Ease of Setup
0.0

Languages supported: English, Japanese

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5.4
Nexidia Analytics
★★★★★

Nexidia Analytics

Nexidia Analytics organizes, analyzes, and operationalizes multichannel contact center interactions - providing crucial insight into the business in order to solve the business challenges and improve customer engagement.

Nexidia - User in Aviation & Aerospace

Ease of use
Support
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8.6
CloudTalk
★★★★★

CloudTalk

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, ...

Good, but no MMS support - Rick P.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8
Five9
★★★★★

Five9

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Great tool for call center! - User in Automotive

Ease of use
8.1
Support
7.7
Ease of Setup
8.1

Languages supported: German, English, French, Polish, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8
ExecVision
★★★★★

ExecVision

ExecVision focuses on enhancing Conversation Intelligence to transform the way executives understand their business. Conversation Intelligence is the next frontier of data gathering and turning conversations into actionable intelligence. ExecVision aims to improve business conversations along with turning calls into actionable data to provide executives with insights that they never knew were possible

Solid product and excellent support! - Jordan R.

Ease of use
8.9
Support
8.6
Ease of Setup
9.3

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Ozonetel CloudAgent
★★★★★

Ozonetel CloudAgent

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

A Pleasant Experience with a mutual vision to grow and enhance - Projjal M.

Ease of use
8.9
Support
9.2
Ease of Setup
0.0

Languages supported: English

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0.0
NeoSound Intelligence
★★★★★

NeoSound Intelligence

NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better.NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.

Very helpful for training our agents - Olga M.

Ease of use
Support
Ease of Setup

Languages supported: German, English, Estonian, French, Italian, Latvian, Lithuanian, Dutch, Portuguese, Russian, Spanish

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8.4
Stratifyd
★★★★★

Stratifyd

Stratifyd is an Artificial Intelligence (A.I.) powered Data Analytics platform that analyzes and visualizes complex unstructured and structured data sets.

The reports and reports it generates have been very useful for me to draw up new strategies - Samuel D.

Ease of use
7.3
Support
8.5
Ease of Setup
8.0

Languages supported: Arabic, Welsh, German, English, Persian, French, Irish, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swahili, Swedish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8
Dubber
★★★★★

Dubber

Dubber is a transformative Cloud based Software-as-a-Service (SaaS) solution in a multi-billion dollar hardware centric market place. It provides enhanced service and is flexible to a myriad of requirements not easily achievable with current market solutions. This is global call and communication recording platform through your Service Provider.

Recording agents in call centers works great - Matt P.

Ease of use
9.8
Support
9.7
Ease of Setup
9.6

Languages supported: Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malayalam, Malay, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Spanish, Serbian, Swedish, Tamil, Telugu, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese

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8.2
Avaya OneCloud CCaaS
★★★★★

Avaya OneCloud CCaaS

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Complete conference system and perfect for events !! - Daniel O.

Ease of use
8.4
Support
7.8
Ease of Setup
7.7
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8.2
Verint Speech Analytics
★★★★★

Verint Speech Analytics

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Easy user interface - Kevin W.

Ease of use
8.5
Support
8.0
Ease of Setup
8.6

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.8
Prodigal
★★★★★

Prodigal

Prodigal's Speech AI monitors 100% of calls for compliance and collector performance with artificial intelligence

Prodigal is the most responsive company I have ever worked with. - User in Financial Services

Ease of use
9.4
Support
9.9
Ease of Setup
9.4

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8
Talkdesk
★★★★★

Talkdesk

World's Leading Cloud Call Center Software

Talkdesk: An efficient Tool - Antora D.

Ease of use
9.2
Support
8.7
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0
Salesken
★★★★★

Salesken

Conversational Intelligence for sales teams to sell better

Extraordinary platform! From call recording, coaching to sales call analytics Salesken has it all. - Kruthi S.

Ease of use
10.0
Support
9.8
Ease of Setup
0.0

Languages supported: English, Hindi, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
NICE CXone
★★★★★

NICE CXone

NICE CXone helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

O nice Г© muito rapido, pratico e agil. - Gustavo A.

Ease of use
8.6
Support
8.4
Ease of Setup
9.1

Languages supported: English, French, Portuguese, Spanish

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8.0
CallFinder
★★★★★

CallFinder

CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, ...

Good sound quality, Little difficult to navigate - Michael S.

Ease of use
7.0
Support
7.9
Ease of Setup
0.0

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
Tethr
★★★★★

Tethr

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Best Speech Analytic Tool you will ever have - Administrator in Information Technology and Services

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0
SpeechIQ
★★★★★

SpeechIQ

SpeechIQ is an easy-to-use, cost-effective solution to drive agent productivity, operations efficiency and improved customer engagement.

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Ease of use
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10.0
Call Center Human Quality Assurance
★★★★★

Call Center Human Quality Assurance

Call Criteria is committed to providing call centers of all shapes and sizes with the essential tools they need to thrive and survive in a world riddled with compliance violations and stagnant agent performance.

Goals - Tierra O.

Ease of use
Support
Ease of Setup

Languages supported: English, French, Spanish

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