CallFinderВ® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment and emotion detection.
Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder clients experience:
– 100% visibility into agent-customer interactions
– 100% monitoring of interactions, up from only 5-10%
– A scalable solution that can grow with client needs.
Our clients pay only for what they need with our usage-based pricing, and no hardware or software installations are needed.
CallFinder is already integrated with most contact center systems and tech stacks. We work with a wide range of industries including contact centers, BPOs, healthcare, hospitality, finance and banking, collections, insurance, utilities, and more.
