ServiceNow IT Operations Management

What do you like best?

Smoothness in access, better navigation, impressive design and easiness, capacity of supporting different module efficiently.

What do you dislike?

It takes longer sometime to query large data, also killing a running query is bit hectic when it takes hours to complete a query. Also, sometime the query get expire resulting null data however waste time. This section should be improved by ServiceNow.

Recommendations to others considering the product:

It's a nice tool and everyone should use at least for once as it helps to manage day to day operation quite efficiently.

What problems are you solving with the product? What benefits have you realized?

Working as a ServiceNow Admin, it is a privilege to have admin access to manage the tool without any limitation. In fact, the best part is to have access in all the modules makes visibility in the organisation boundary.