Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
cali S.
Advanced user of Delighted
★★★★★
Great for the price, but could use some improvements
What do you like best?
First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below.
What do you dislike?
We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track.
What problems are you solving with the product? What benefits have you realized?
We needed to start offering an NPS survey and this indeed did solve that issue. We now are able to track potential client issues prior to them becoming full blown problems.
Review source: G2.com