Kapiche is an AI-powered text analytics solution for understanding customer and employee feedback at scale, enabling you to make the most impactful decisions for your business.
Kapiche is designed to uncover the actionable insights in customer and employee feedback, from both your structured and unstructured data, enabling you to make strategic decisions that have the biggest impact on customer and/or employee satisfaction and overall revenue growth.
Regardless of whether the data is from NPS, CSAT or CES surveys, call center log transcriptions, product reviews, or employee pulse surveys, Kapiche does the heavy lifting for your analysts, producing insights deeper, faster and more accurate than has previously been possible. You can get up and running with Kapiche in minutes.
Use Kapiche to answer your strategic CX questions:
– What can I do to improve customer experience?
– How do I increase our NPS/CSAT/CES score?
– Which customer issues should we prioritize?
– What is the best way to reduce customer churn?
– How do I reduce costs and grow our revenue?
– How do we know our customer strategy is right?
