Best Feedback Analytics Software in 2024

9.6

★★★★★

Kapiche

Improve customer satisfaction and grow revenue by quickly understanding what your customers think about your company — in their own words — from your NPSВ®, CSAT, customer survey and product review data.

AI Powered Verbatim Story Teller - Text Analytics at its best - Vasha A.

Ease of use

8.8

Support

9.7

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Portuguese, Spanish

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8.4

★★★★★

Calabrio ONE

Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

Great Experience! - Cameron M.

Ease of use

8.7

Support

8.1

Ease of Setup

0.0

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9.0

★★★★★

Medallia

Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

el sistema de calificaciones que posee es bastante preciso y seguro - Mario A.

Ease of use

8.6

Support

9.1

Ease of Setup

8.5

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

SentiSum

Sentisum operates as an contextual sentiment analytics and helpimprove user engagement and brand monitoring.

Great tool for spotting gaps in your UX where traditional numbers and analytics might miss. - Tay A.

Ease of use

Support

Ease of Setup

Languages supported: Greek, English, French, Spanish, Chinese (Simplified)

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9.2

★★★★★

Calabrio Quality Management & Analytics

Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center—so you can monitor, evaluate, and improve quality.

Quality Management Made Easy - Josie T.

Ease of use

9.7

Support

8.7

Ease of Setup

0.0

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8.6

★★★★★

Chattermill

Chattermill is an artificial intelligence software that applies artificial neural networks to customer feedback, to learn from data and help make more customer-centric decisions.

Great support, smooth platform. - Morgan D.

Ease of use

8.5

Support

8.6

Ease of Setup

8.1

Languages supported: Arabic, German, English, French, Italian, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

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9.2

★★★★★

CX Index™

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Make better decisions - Simon W.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

Keatext

Customer Feedback Analysis Made Easy. Keatext helps you mine through volumes of unstructured customer feedback in minutes.

Excellent tool, excellent value - User in Management Consulting

Ease of use

Support

Ease of Setup

Languages supported: Arabic, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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0.0

★★★★★

Cauliflower

Bringing impact to the customers' voice. Customer feedback is far too valuable to be incompletely evaluated. Use Cauliflower to make sure you don't miss a voice. Cauliflower uses AI to deliver deep and intuitive insights from text. No manual training required. Cross-industry proven.

Enthusiastic about Cauliflower's prediction tool. - Marco W.

Ease of use

Support

Ease of Setup

Languages supported: German, English

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8.6

★★★★★

Qualtrics Customer Experience

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Obsessed with Qualtrics, have already recommended to teams on other organisations - User in Research

Ease of use

8.3

Support

8.6

Ease of Setup

8.0

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

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9.4

★★★★★

Wootric Customer Experience

Boost customer happiness with proven CX metrics: Net Promoter ScoreВ® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.

Great tool to start collecting customer feedback - Joanna F.

Ease of use

9.4

Support

9.4

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Nepali, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Thai, Vietnamese, Chinese (Simplified), Chinese (Traditional)

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9.0

★★★★★

GetFeedback

GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.

Solid Review Tool! - Maggie H.

Ease of use

9.2

Support

9.0

Ease of Setup

8.3

Languages supported: Danish, German, English, Finnish, French, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

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9.6

★★★★★

Thematic

Thematic is a CX solution which turns customer feedback into insights using latest AI and powerful visualisations.

We selected Thematic and have not looked back! - Desmond M.

Ease of use

9.3

Support

9.7

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Dutch, Norwegian, Russian, Spanish, Swedish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

Clarabridge Analytics

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world's top brands.

Easy-to-use interface - User in Market Research

Ease of use

7.4

Support

7.9

Ease of Setup

6.5

Languages supported: Arabic, German, French, Italian, Japanese, Korean, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Chinese (Simplified)

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8.4

★★★★★

Stratifyd

Stratifyd is an Artificial Intelligence (A.I.) powered Data Analytics platform that analyzes and visualizes complex unstructured and structured data sets.

The reports and reports it generates have been very useful for me to draw up new strategies - Samuel D.

Ease of use

7.3

Support

8.5

Ease of Setup

8.0

Languages supported: Arabic, Welsh, German, English, Persian, French, Irish, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swahili, Swedish, Turkish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Mopinion

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) ...

Up-and-Coming, Best-in-Class Digital VoC Software - Brady G.

Ease of use

8.8

Support

8.7

Ease of Setup

0.0

Languages supported: German, English, French, Dutch, Spanish

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9.2

★★★★★

ReviewTrackers

Track all your online reviews from all major review sites, in one central location.

A more stable and prudent administration. - Aman T.

Ease of use

9.3

Support

9.1

Ease of Setup

0.0

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Confirmit

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

Confirmit one of the most powerful survey tools - Administrator in Research

Ease of use

8.3

Support

8.7

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Birdeye

Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

Georgia Floors Direct new customer of Birdeye - JERRY J.

Ease of use

9.5

Support

9.5

Ease of Setup

8.8

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.6

★★★★★

Prodsight

Prodsight turns your qualitative user data into insights so you can make more informed decisions for your product or service.

Amazing tool for Product Marketing! - Administrator in Graphic Design

Ease of use

9.4

Support

9.6

Ease of Setup

0.0

Languages supported: Arabic, Czech, Danish, German, English, Estonian, Finnish, French, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish, Chinese (Simplified)

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9.4

★★★★★

PrediCX

PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX).

It seems to me a quite powerful tool to improve a large number of processes within our company. - Giordano M.

Ease of use

9.1

Support

9.5

Ease of Setup

8.9

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10.0

★★★★★

Herald

Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any channel and act on it.Sales, marketing and customer success teams can start collecting quotes in context for testimonials, bugs or features. Product teams then get a quantified look at customer needs grouped in meaningful ways to make decisions, solve ...

An awesome tool for user feedback - Robert L.

Ease of use

Support

Ease of Setup

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0.0

★★★★★

unitQ Monitor

unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real-time.* Automated feedback monitoring* Product insights from across the globe* Bugs you can reproduce and act on* Modern dashboards and real-time reportingunitQ Monitor automates issue reporting, a common support team responsibility that has been manually ...

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Ease of use

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Ease of Setup

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0.0

★★★★★

CX.AI

Don't miss out on yourHIDDEN CX LEVERS With World's Best CX Analytics Solution- Unearth the unstructured “gold” you already have.- Fight spurious insights with Causal AI- No IT integration, no DIY tool, no data security reviewWatch this video to up your CX-Platform: www.cx-ai.com/vsl Trusted by Reputed Enterprises like ALLIANZ, AUDI, BASLER, BMW, SONOS, MICROSOFT, and counting

Quality of insights first - Consultant in Computer Software

Ease of use

Support

Ease of Setup

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