Bullhorn offers an almost entirely customizable solution for any recruiting workflow
What do you like best?
Bullhorn offers an almost entirely customizable solution for any recruiting workflow. I use it strictly for Perm Recruiting and have the Enterprise solution, which allows you to ultimately build out and customize your workflows, adding steps and requirements when needed to ensure all recruiters are doing the same process. We leverage it for sales and recruiting efforts and have a similar lead tracking, conversion, and response process built out.
What do you dislike?
The dashboards are helpful but could be better; you can customize the reports and dashboards, but the backend is not intuitive. We had to work with a Bullhorn consultant to build out our reporting capabilities. Some of the lead tracking is a bit clunky; for example, when you go to a client record, you can add a contact and the many fields auto-populate, but you cannot do this for a lead, you have to add all the information manually. There is also no 'note record tracking for leads, so once you convert them all the note actions are blank.
Recommendations to others considering the product:
Make sure you have someone to put the time into customizing it to your organization's needs. It takes time to adjust to the workflows and it's better to have them figured out ahead of rolling them out so you can troubleshoot as needed. We do quarterly reviews with the recruiting team on the use Bullhorn and any features/functions they would like to have or do differently, and then work to adjust our process. Customer support is always helpful, but for major changes, we did have to use an outsourced consulting partner. We reviewed two agencies recommended by Bullhorn and overall, their support was just okay - it was better to learn how to do the work and complete it on our own.
What problems are you solving with the product? What benefits have you realized?
We use Bullhorn CRM for every facet of our business; it is essential to running out day-to-day operations and how we find success as an organization. We leverage it for sales, recruiting and account management. We track our NPS score with a bullhorn and use it to send email campaigns when needed. We track placements and other job analytics but do not use it for commission tracking.
