Brightmetrics™ enables your team to gain critical insights from your most common and valuable customer communication tools — your business phone system and contact center application. Brightmetrics pulls and organizes your telephone and other multi-channel engagement data, from your Mitel MiVoice Connect, Mitel MiContact Center, or Genesys Cloud system, into any configuration that you need.
Our analytics and real time dashboards empower your team to drill down from summary reports or visualizations, showing high-level trends, into discrete calls or interactions so you can understand context, draw out better-informed conclusions to help you make intelligent business decisions.
The Brightmetrics Difference
Time to Value
A free trial set up takes minutes, not days, with no enablement fees.
Ease of Use
See your data today with our easy to use templates or quickly customize your own.
Democratize Insights and Access
We offer unlimited Brightmetrics users – no Genesys Cloud licensing necessary.
Unique Features
Leverage adherence data reporting and seamless drill-through of data.
Start Getting Valuable Insights Today
Brightmetrics is not like any other customer engagement analytics and dashboard tool you’ve ever used and we can prove it. Click to request a demo today!
terry o.
Advanced user of Brightmetrics
★★★★★
Top notch product Top notch Service
What do you like best?
The flexibility of the reports, they constantly improve the product, and the support is A+
I have been a customer for many years, and any system we install gets BM included automatically.
The amount of information and flexibility of the reports are incredible, and the system monitoring features and dashboards are fantastic. The RealTime Dash and ECC integration are beneficial to our organization to monitor staffing and to provide excellent customer service. I can't say enough how well the product is, and the staff goes above and beyond to reply quickly to provide the assistance and answers you need.
It's a must. I highly recommend it, and you won't be disappointed.
What do you dislike?
Nothing. I cannot find one thing that I do not like about this product.
What problems are you solving with the product? What benefits have you realized?
Staffing of our call centers. Troubleshooting of call flow or call center operations. It is such a helpful tool to get the group members quickly - call flow etc. Such a huge time saver in troubleshooting and proof of call flow and operations. The dashboards alone for our agents help them maintain excellent service. It has proved very beneficial in call tracking.
Review source: G2.com
