Bloomfire is a secure knowledge engagement platform that empowers teams to find information fast. Eliminate shoulder taps, frantic Slack requests, and repetitive questions by giving your team the knowledge they need, when and where they need it.
Users can upload content in any format (including word documents, PDFs, videos, audio recordings, and slide decks) or create new content directly in the cloud-based platform. Bloomfire deep indexes every word in every file–including words spoken in videos– so that users can quickly find what they’re looking for.
Whether you’re looking to share knowledge across your entire company or within departments, Bloomfire helps break down silos and make information accessible to everyone who needs it. Bloomfire is currently powering the knowledge sharing efforts of leading companies including Capital One, Southwest Airlines, FedEx, Jackson Hewitt, and Estee Lauder.
Results customers have achieved using Bloomfire include:
-Saving employees an average of 30 minutes a day looking for information
-Decreasing the number of customer service calls placed on hold by 50%
-Increasing client satisfaction by 30%
-Reducing internal emails by up to one third
-Democratizing insights and research across lines of business
marcus h.
Advanced user of Bloomfire
★★★★★
very easy to navigate and helps me a lot when i need to find information
What do you like best?
good color website and easy on the eyes which is important if you look at it all day. i love that you can add comments about different things and you can follow people which is awesome and you can customize your profile. i would definitely recommend this to other companies and friends that are in the industry because they can all benefit from it and it will help them a lot. I love using this and its awesome and no complaints
What do you dislike?
at first it took me a second to figure out but after that it was really easy to use. there is a lot of information and a lot going on i will be honest but once you start to play around and use the website you will start to pick it up really quickly. you do have to learn the layout but each way is different depending on who does the layout but i don't really have a lot of big complaints just small things here and there.
Recommendations to others considering the product:
it is a awesome program and software and very easy to use
What problems are you solving with the product? What benefits have you realized?
our old site we used was decent but it was hard to navigate and it wasn't really alive. when we switched over we noticed a lot of good changes. the layout of everything was smooth and the colors and the information was easier to get too and all around using the website is a lot better then our old one.
Review source: G2.com
