The only CRM made for modern Consumer Care. Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the only platform on the market specialized for the specific needs of Consumer Care. Astute Agent balances CX and efficiency by enabling agents to work cases from all channels in one interface, giving them in-context guidance and suggested next best actions, automating replies to customer emails, and automatically optimizing the case screen to streamline the work.