Aspect Unified IP Contact Center

Aspect Unified IP

Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. The solution offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.

Aspect Unified IP Contact Center

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Administrator in Insurance

Advanced user of Aspect Unified IP Contact Center

★★★★★

Aspect is one solution for all requirements

What do you like best?

It's unified solution and we can find all solution in one product. I love it's database structure and we can find what happened with call through the database and any time.

What do you dislike?

I am using aspect 7.3sp6 since 3 year in napptol, Maxbupa and I am surprise I am not found any downside in this product.

What problems are you solving with the product? What benefits have you realized?

Very important and helpful thing in this product all configuration and option have self learned because all option self tell about that and tell what is happened, like ucc, URM and real time portal RTM is so good and easy to configure.

Review source: G2.com