Agent Desktop

The NovelVox Unified Agent Desktop based on UCCX agent desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters.

Powerful contact center agent desktop for Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Avaya and Genesis contact centers to empower your agents in delivering prompt and effective customer service.

Advance 360В° monitoring and actions like barge in, silent monitoring, group reskilling, precision ques and more. Mobile Agent allow agents anywhere in the world to connect to your Cisco Finesse or Avaya Contact Center

Agent Desktop

Free Trial

Show more categories

Arun K.

Advanced user of Agent Desktop

★★★★★

A dream asset for organization

What do you like best?

The simple and easy user interface and Customization

What do you dislike?

None as of now, working fine since last 6 months

What problems are you solving with the product? What benefits have you realized?

We used it to improve the user engagement, with all the caller info available just when the caller calls, you can greet the customers with their names and instead of filling their details agents can actually listen to their issues.

Review source: G2.com