Has been a useful tool for our team, but is somewhat buggy.
What do you like best?
The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members.
What do you dislike?
There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens.
Recommendations to others considering the product:
While I can't comment on the automated chatbot features, the live chat option has been very useful to us. I feel a large strength of acquire is it's ability to be flexible around their supported file types. You can drop in images, spreadsheets, pdfs, etc which makes it very easy to get to the root of a client's question. If that is something your business needs then Acquire should be considered.
What problems are you solving with the product? What benefits have you realized?
We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features.
