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Talk. Chat. Collaborate. Interact.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.
Customer Reviews
Michael K.
Advanced user of MiCloud ConnectWhat can I say good about Mitel Cloud Connect The MiCoud Connect desktop application is actually a very good softphone/deskphone interface. The integrated AD contacts and search by name functions are a perfect(no more outdated contact list printouts hanging on the wall). Additionally I really like that I have easy to see icons on the client to transfer, conference, pass the call to my cell phone.
Almost everything else. Too many things are taken out of the administrators hands, requiring endless tickets back and forth with Mitel Support. I am not sure who gave them the award for their "award winning customer service" but their agents are NOT the United States in most cases carrying very heavy accents and broken english. Ticket responses are slow, and in many cases tickets are closed without full resolution. Call quality lacks due to high Jitter and frequent dropped calls.
Quite frankly we get to talk on the phone. I have been able to set up a simple Auto Attendant/IVR that only through support tickets. Other than that VM to Email
