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sayint is an AI-based conversational analytics solution, helps you to uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies.Sayint can analyze both real-time and historical communications across ( Voice , chat , email & Social fields )
Customer Reviews
Sahil B.
Advanced user of SayintSayint platform gives me near to accurate results and insights for my voice data. I've been able to find gaps in communications between leads and marketing teams by getting Agent Performance insights. we are also using it for auditing calls and getting alerts about threats. Earlier I could only analyze and audit the agent's performance by going through random call recording which was not an accurate way to analyze overall team performance. But now Sayint enables me to get a better insight to my team performance.
Moreover, the tool is very user-friendly it allows me to:
easily configure call flows from our contact center and automatically audit for script adherence and compliance.
Also, the product UX is easy to use and customizable.
Accuracy rate not 100% but it's acceptable as no ai platform will give 100% results. Though we hope that their AI model evolves and get better by more tarining in the future
If you are a contact center and want to derive insights from your customer conversations I highly recommend consulting with the saint team for the best speech analytics solution for you use case
USe it for inbound call auditing
