Zoomin Software

Zoomin Docs extends the reach of your product documentation, giving your customers easy and personalized access to the answers they need from any location or device. Provide customers with a single portal that moves your content from a world of documents to a world of answers.

Languages supported:

10.0/10 (Expert Score) ★★★★★
Product is rated as #6 in category Contact Center Knowledge Base Software
Ease of use
Support
Ease of Setup

Zoomin is transforming how companies and their customers gain value from documentation. By innovating the way users find and experience content, Zoomin helps customers find the answers they need while empowering support agents to deliver fast, relevant and effortless support.

Zoomin helps global enterprises turn their documentation into a critical business asset that supports every part of the customer journey. By turning valuable but hard-to-find content into personalized and contextually relevant Product Answers, these companies are dramatically improving the self-service experience, reducing support costs, and driving customer loyalty.

Zoomin’s intelligent platform ingests all your content, from manuals to API docs to support articles, and delivers it as a unified and consistent source of Product Answers wherever your customers are looking, including your documentation portal, inside your product, in your service cloud, or community.

Zoomin Software
Zoomin Software

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Customer Reviews

Zoomin Software Reviews

Joe Z.

Advanced user of Zoomin Software
★★★★★
Trust in Zoomin to Deliver Self-Service Content for Your Enterprise

What do you like best?

Zoomin's product offering is enterprise-level and is positioned to meet current and future business requirements easily. The platform:

* Is focused on user experience, with search and SEO optimization capabilities

* Is highly customizable

* Is capable of permission-based content

* Integrates with SSO platforms easily

* Automatically includes features developed for industry needs

* Supports easy publishing of DITA XML

Zoomin always displays a "can do" and "customer first" attitude. They have a pulse on the industry and understand the goals of many companies that have similar goals in mind.

What do you dislike?

Sometimes release cycles for new enhancements can be delayed. Zoomin typically strives to do everything they can to meet timelines, however sometimes that doesn't always line up.

What problems are you solving with the product? What benefits have you realized?

Deliver quality product content in multiple languages through a dynamic publishing platform, with intelligent search capabilities. The platform is SSO enabled which provides us the ability to personalize content based on profiles.

Review source: G2.com

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