ManageEngine ADManager Plus

What do you like best?

The system comes with several pre-built reports and included features that make it easy to navigate between different aspects of user management in Active Directory. For example, I often have to audit login activity and expired accounts. ADManager Plus makes it easy to find this information in just a few clicks, and without it, I'd have to create scripts to accomplish the same thing. It is also handy to search objects across multiple domains.

What do you dislike?

Some AD attributes, such as group membership, are compacted into small fields which require multiple clicks to manage. It takes an extremely long time for Group Policy Management to load in our environment. The pop-out screen for user properties also doesn't quite include all user properties you'd see in ADU&C (custom attributes, for example). It would also be nice if AD change auditing was built into this product instead of having to pay for a separate product.

Recommendations to others considering the product:

It is a useful product. The integration with Service Desk Plus has had some limited usefulness for us.

What problems are you solving with the product? What benefits have you realized?

Our service desk uses the product for user management in AD and typically likes it better than ADU&C. We're also rolling out some automations within the product to automatically disable and deprovision aspects of user accounts after a certain period of inactivity (i.e. disabling accounts after 90 days without login).