Easy to use, amazing for onboarding / career development, simple reporting, very customizable
What do you like best?
The most impactful thing about LevelJump is how user friendly it is for both the administrator and user. There's nothing worse than getting a tool (especially an enablement tool) that doesn't get used because of the user-experience.
One of my favorite features is the ability to link both internal and external content straight into the LevelJump platform without any major issues.
The track-ability is also incredibly helpful. When we were onboarding over 8 SDRs at one time in different cohorts, it was very easy to see how everyone was progressing through the content. It's handy to have a combination of both qualitative and quantitive metrics to work from when you're either onboarding an SDR team, or helping them level up / track their ramp targets via Salesforce, SalesLoft activity.
The interactivity of the platform was also incredibly helpful, especially when onboarding SDRs remotely. I found it handy that the SDRs were triggered with quizzes and feedback moments which allowed them to test their knowledge and provide the enablement team with knowledge gaps.
Using the tool was super simple. Within about 5 hours I had an entire SDR onboarding program slotted right into LevelJump which was previously on a spreadsheet.
Having it built straight on SFDC was also a plus - having all the SDRs in one place was incredibly helpful.
What do you dislike?
It would have been ideal to edit the program as it started vs recreating a new version. Sometimes it's easier to do a hot fix on a program vs waiting till the next cohort of hires.
What problems are you solving with the product? What benefits have you realized?
Onboarding SDRs at scale: we we're stick handling a lot of calendar invites, multiple versions of spreadsheets, and had issues with version control before having LevelJump. It's much more linear, organized, and professional now that we're using the product.
Helping level up their skills in a manageable/trackable way: SDRs are meant to progress into AEs, AMs, CSMs, etc and need to prove a subset of skills in order to progress. Having one platform where we can track everything from metrics, to soft skills like discovery calls, qualification, etc is a great way to prove who should be promoted vs who isn't ready yet. Overall, it has great potential for performance management, although we haven't yet unlocked it's full potential.
