IBM Sterling Order Management

IBM Sterling Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners. IBM Sterling Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

Languages supported: German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified)

8.6/10 (Expert Score) ★★★★★
Product is rated as #43 in category Order Management Software
Ease of use
8.1
Support
8.7
Ease of Setup
8.3

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IBMВ® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.В 

Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability.

Enhance your enterprise resource planning with B2B Order Management.
B2B clients expect the same experience in the office as they get at home: delivery how, when and where they want it. IBMВ® Sterling Order Management is an advanced order orchestration platform that provides a single view of orders and inventory across your entire fulfillment network, one that allows customers to order and receive from any channel, get a committed fulfillment promise and track order status.

Delight customers with B2C order management to deliver multi-channel fulfillment options.
B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBMВ® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business.

Benefits

Build a loyal customer base:
Keep customer promises with flawless execution across every channel, digital and physical.

Take action on real-time inventory views:
Meet peak-period demand and avoid overpromising, losing sales or incurring unexpected charges.

Maximize omnichannel retail:
Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle.

Drive profitability:
Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns and minimize shipping expenses with ship-to-store options.В 

Orchestrate hybrid cloud:
Gain a flexible and agile solution with a multi-cloud deployment on any cloud of your choice.

To learn more click here: https://www.ibm.com/products/order-management

IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling

IBM Sterling Order Management
IBM Sterling Order Management

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Customer Reviews

IBM Sterling Order Management Reviews

Jubin T.

Advanced user of IBM Sterling Order Management
★★★★★
IBM Sterling Order Management is the best tool available for managing order management system.

What do you like best?

Flexibility to integrate with multiple external systems.

What do you dislike?

Applet configuration window is something which can be improved,

What problems are you solving with the product? What benefits have you realized?

IBM has re-architected its order management platform to

make it simpler and more flexible for business users to have

more control over order operations via self-service

capabilities—without requiring IT involvement for every

change. This platform better enables users to implement new

delivery choices such as buy online, pick-up in store (BOPIS);

ship from store; drop ship; return anywhere and more. It also

equips in-store sales associates to handle customer requests

such as finding items at other locations (save-the-sale), line

busting during peak periods, and assisting store managers in

overseeing omnichannel processes.

The solution has a modern architecture that is built around

order management business services based on Docker

containers. This architecture eases management,

administration and the process of creating and deploying new

innovations. All of this translates into faster time-to-value

and lower IT costs. Because you can more quickly deliver the

fulfillment services customers expect, it enhances the overall

customer experience as a key aspect of your brand.

Review source: G2.com

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