Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them and support your customers in real time.
Here’s how SalesIQ facilitates better customer engagement.В
Segment your website visitorsВ
SalesIQ gives you a real-time ordered visitor list, based on the criteria you select, with data such as their location, behaviour and time spent on site, etc, and also assigns them a lead score as per your rules.В В
Automate customer engagement with Bots
SalesIQ’s enterprise-ready bot platform—Zobot supports major AI assistants like Zia, IBM Watson, and Dialogflow, and lets you build smart custom bots to extend 24×7 chat support. We also have 15+ pre-built bot templates you can choose from.В В
Live Chat for Customer SupportВ
Deliver exceptional customer service by letting customers easily reach your support staff right from the page or section they are, on your website or mobile app. You canВ even selectively trigger conversations with potentials on high-intent pages, to increase conversions.В В
Native Mobile SDK for iOS and Android appsВ
Add live chat to your mobile app with our fully native mobile SDK for iOS and Android, Mobilisten. Control the look and feel of your chat window and make it blend right in with your app with just a few tweaks.
In addition to these, SalesIQ offers a host of other features to improve the efficiency of your team. It lets you route chats automatically based on the availability of your support staff, set predetermined responses for commonly asked questions, and also enable hands-on learning for newbies with our chat monitor. You can also talk to teammates individually or as a group using the internal operator chat, or make announcements about ongoing offers or policy changes using the message board so your team can communicate it to prospects. You also get actionable reports and customer feedback, to help you manage your team better and refine customer experience.
Zoho SalesIQ also has a mobile app that lets you connect with customers on the go.В
SalesIQ works with many leading CRM, helpdesk, and email marketing software, so your entire tech stack can really work as one.В В
