Genesys PS

Automated Callback for the GenesysВ® PureConnect™ platform automates the process of placing an outbound call once an agent receives a callback object and ensures that it has been disconnected after the call ends.

Genesys PS

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Aymen S.

Advanced user of Genesys PS

★★★★★

Excellent for Call centerd

What do you like best?

I liked how easy it was to use for a call center environment

What do you dislike?

I disliked that it could not be used on other devices and the connectivity to it

What problems are you solving with the product? What benefits have you realized?

I used to take calls and quickly benefit from all the information I had on the screen

Review source: G2.com