CX Index is a Voice of the Customer application established in 2012 in Dublin, Ireland. It helps companies across a broad range of sectors, to capture and analyze customer feedback, so they can measure, manage and improve customer experience. It integrates the valuable insight with data from a range of third-party sources to provide the actionable insight needed to help its customers make more profitable customer-centric decisions.
Customer Reviews
Simon W.
Advanced user of CX Index™There is great customer service and domain expertise in the team. In terms of the product, we got a lot of value from the sentiment analysis and Natural Language Processing which enabled us to make sense of large volumes of customer reviews.
There are a lot of new releases and I think we could have been informed better about the new capabilities.
There are a lot of stakeholders to manage across a multitude of locations and CX Index, which we integrated with many systems, really helped to identify any cracks in our processes so we could make really meaningful improvements to customer experience and bottom line.
