RightAnswers

The Enterprise Knowledge Hub is RightAnswers™ knowledge management software.

Languages supported: Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional)

9.6/10 (Expert Score) ★★★★★
Product is rated as #8 in category Contact Center Knowledge Base Software
Ease of use
8.8
Support
9.8
Ease of Setup
8.1

Get the Right Answers to the Right People at the Right Time.

RightAnswers increases IT help desk and customer service agent productivity, and improves employee and customer experience with a centralized knowledge hub to create, maintain, and find relevant information quickly.

RightAnswers
RightAnswers

Show more categories

Customer Reviews

RightAnswers Reviews

Sheley A.

Advanced user of RightAnswers
★★★★★
Michelle was a delightful teacher!

What do you like best?

The (online) course was jam-packed with information over the course of the 3 days. And while it felt at times like it was wayyy too much, each day I came away with a huge understanding. The stories and anecdotes that Michelle shared made the whole thing very real and easy to process.

What do you dislike?

It's hard to sit in a webinar where you can't see faces for 3 days. Learning online is not my ideal way to learn and I found myself zoning out every now and again and having to refocus myself.

What problems are you solving with the product? What benefits have you realized?

We're learning how to use KCS at our company. We've been practicing the basics of KCS for a year now but we've learned so much more than we ever thought possible and we're so excited to see how it transforms our customer service!

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide