Get the Right Answers to the Right People at the Right Time.
RightAnswers increases IT help desk and customer service agent productivity, and improves employee and customer experience with a centralized knowledge hub to create, maintain, and find relevant information quickly.
Customer Reviews
Sheley A.
Advanced user of RightAnswersThe (online) course was jam-packed with information over the course of the 3 days. And while it felt at times like it was wayyy too much, each day I came away with a huge understanding. The stories and anecdotes that Michelle shared made the whole thing very real and easy to process.
It's hard to sit in a webinar where you can't see faces for 3 days. Learning online is not my ideal way to learn and I found myself zoning out every now and again and having to refocus myself.
We're learning how to use KCS at our company. We've been practicing the basics of KCS for a year now but we've learned so much more than we ever thought possible and we're so excited to see how it transforms our customer service!
