Nextiva

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8/10 (Expert Score) ★★★★★
Product is rated as #8 in category Audio Conferencing Software
Ease of use
8.9
Support
8.7
Ease of Setup
7.9

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Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built in, so you can focus on helping customers.

It’s easy to set up, use, and manage, so no technical knowledge is required. And you can add applications, such as sales and service productivity tools, at any time.

Nextiva prides itself on Amazing ServiceВ® and unbeatable reliability. In fact, Nextiva has had zero outages since 2018 — holding true to its promise of 99.999% uptime — all while serving more than 100,000 customers with over 1 billion conversations a year on the most reliable network in the industry.

Enterprises trust Nextiva’s platform for its security and integrity. Nextiva’s data centers are ISO/IEC 20071 certified, and its platform is compliant with SOC 2. Nextiva also offers solutions that comply with PCI and HIPAA.

In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the “Conference of Champions,” Nextiva is connecting champions in business and education with its leading business communications platform.

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Customer Reviews

Nextiva Reviews

Scott S.

Advanced user of Nextiva
★★★★★
Nextiva Phone System

What do you like best?

Besides the great quality of service, it has to be the ease of an administration and the fantastic tech support. You always are able to get through to support quickly when you call in and they almost always are able to fix/help you on the spot.

What do you dislike?

I would say really just some of the licensing. They have different plans, but there are a lot of add-ons when it comes to the call center side that are not included by default.

What problems are you solving with the product? What benefits have you realized?

We had so many limitations with our old phone system. Now everyone has access to a softphone and mobile access. The ease of administration on the back end makes it so any of our tech staff can help with the phone system or call into support. Our old system we only had one person in-house that kind of knew the system and it would take sometimes days or weeks to get things solved through support. We had a lot of on-sight equipment as well. We were able to get rid of more points of failure now with everything in a cloud VOIP.

Review source: G2.com

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