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Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams.
Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Customer Reviews
User in Information Technology and Services
Advanced user of Zendesk SellA mobile app is quite nice. Phone integration and calls capture is a nice feature, a data model is logical and easy to understand, the wall of last activities is quite useful.
Absolutely terrible search. When I enter a word a hit ENTER - instead of displaying all records that match the criteria - the system opens one of them. The wrong one - 99,9% of cases. The UX needs not only rethinking - it needs rebuilding from the scratch. It happens that I cannot add an object, because the window closes on its own before I finish writing. Adding people to the account is not logical. If I have a company ABC and want to add John Doe as its employee, I expect the name of the company to be added by default. Instead, I have to search ABC, add a contact, and search ABC again within the contact window. When I add an object - I expect this object to open, so I can work on it. Instead, it just disappears, so I have to search for it, open it manually etc. Have I mentioned that the search is terrible?
This is my CRM for everyday work. I put customer data, set the opportunities, tasks, reminders, notes... stuff that one usually does in CRM. Zendesk Sell is doing more or less the same stuff as other CRM software, in its own inconvenient way.
