MaestroQA makes omnichannel quality assurance software for modern support teams.
Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences – all while improving the metrics that matter like retention, revenue, and CSAT.
We built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations – and take action when needed. You’ll get customizable scorecards, grading automations, screen capture, and robust reporting, all in a SOC 2 Type 2 certified and HIPAA-compliant platform. Additionally, MaestroQA integrates with other tools you use with your team, including your helpdesk (like Zendesk, Salesforce ServiceCloud, Kustomer, and more), your phone system (like Aircall and Talkdesk), your knowledge management platform (like Guru and Lessonly), and more – bringing all of your support management tools into one place.
Teams that use MaestroQA get results:
– Classpass used QA data to eliminate a cumbersome chat process – saving agents 6,250 days of work time
– monday.com reduced AHT by 30%
– MeUndies regularly achieves 99% CSAT
– Harry’s saw a 50% increase in grading efficiency
– Pipedrive saw a 10x increase in tickets graded
Interested in learning more? Contact us today! We’re excited to get to know you and your support team. We’re based in New York City but work with brands from all over the world.
Sandel G.
Advanced user of MaestroQA
★★★★★
What do you like best?
The equilibrium in the interface, visually balanced, and easy to navigate. Your time will not be wasted.
What do you dislike?
I feel good with the interface... I don't think there is something bad... maybe I can say how space has been handled, it could be more visually comfortable because if you don't know how to use it, at first sight, you might fell ''this is too much'', where can I go? where do I need to go? Maybe they can play with the visual path. One of the columns of Web design is the manipulation of the viewer sight, where you want to take the user, so they can feel at home, for example, Google's Page (not their browser).
That's the only thing I can maybe have an opinion about something out of the equilibrium. It's Maestro's House, lead the way.
Recommendations to others considering the product:
To every person that desires to have an organized interface, and every company as well. I strongly believe that Maestro has the strength to be on the market competition out there.
What problems are you solving with the product? What benefits have you realized?
My metrics, knowledge of where my flaws or lack of professionalism sometimes lie, so I have the capability to aim and improve. Really versatile and dynamic in terms of communication with other agents and supervisors and leaders. On the other hand, updates come in a flash, and a cool feature I like the most is that, if you get feedback from a Lead or supervisor for your behavior on a call for example of any other position, you have the ability to APPEAL. Your voice matter as well. Of course, you need to have the right arguments to bolster your allegations.
Review source: G2.com
