Scorebuddy is call center quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated staff scoring system based in the cloud. Design and build your own scorecards, collect results and share, collaborate and review with staff. The tool is designed to replace spreadsheets and static scoring systems.
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important for the business at that time.
Evaluators see interaction details side by side with the scorecard to enhance the scoring process compared with clunky separate platform usage. You’ll also be glad to hear that we cater for a variety of integrations several different call center platforms which can be set up in a few clicks and requires no I.T. set up!
