Zoho SalesInbox

What do you like best?

it has a complete package and leaves nothing out. it has a customizable feature that can help you. I would rate it medium in quality. In other words it will handle the small to mid-sized company. I don't think it is ready for enterprise level.

What do you dislike?

Somewhat clunky and not as intuitive at it needs to be. I found the training time and getting sales and support on board was double that of our last CRM. The features are rich but I think that should have a streamlined version to simplify for the sales force. Before I owned my own company I was forced to use SalesForce by the companies I was employed with. What I became was a SalesForce user and updater instead of a sales person. It plagues that salesperson and causes issues in productivity, in which it should be the opposite.

Recommendations to others considering the product:

REally get the Zoho team involved in helping you customize your solution and be prepared to have a longer than expected learning curve.

What problems are you solving with the product? What benefits have you realized?

creating a sales CRM solution that will simplify the sales process but yet increase sales and ROI. We are just now seeing the progress on solving this issue. The learning curve was triple what we thought it would be.