Reliable, easy and saves hours of work!
What do you like best?
Zenmaid is easy to use. That is very important to me. I hate spending hours trying to figure out a system. It also sends email AND texts reminders so we never have a problem with a customer forgetting an appointment. It allows for custom notes to be put into our appointment templates so no matter who is scheduling the appointment the correct info is taken. Everything is color coordinated. I do recommend that if you work teams and solo cleaners you set everyone up under "teams" so you can use the team view accurately. This will make sense when yo begin using the program.
What do you dislike?
I dislike that my marketing and payroll is accessible to my office assistant. I would like to see a separate profile where financials, marketing reports and payroll is not accessible to them. I only want them to access scheduling, employees and contacts. In addition, I can't wait for the app to come out because the software is not fully functional on a smartphone yet.
Recommendations to others considering the product:
Zenmaid has improved greatly and continues to do so. I believe that they take their time when improving their software so that when it goes live there are no issues. I would begin using it as soon as you open your company. Don't wait because the time you save will allow you to focus on other aspects of your business. To me this is a required investment; not a luxury.
What problems are you solving with the product? What benefits have you realized?
Zenmaid allows us to stop spending time reminding customers and employees of their appointments. Everything is in one place. It integrates with other programs such as Mailchimp and Quality Review software thus eliminating the need for manual entry more than once. Zenmaid also eliminates the need to print work orders.
