Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios.
Smart IVR
Improve service with modern speech interaction technologies
Automated Call Campaigns
Handle hundreds of concurrent outbound and inbound calls
Trigger outbound calls
Initiate call reminders and alerts from event triggers
Harness the Power of AI
Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection
Evgeni G.
Advanced user of Voximplant Kit
★★★★★
What do you like best?
It was effortless to set up a product for our needs, even though our requirements were somehow complicated. Voximplant call center has helped us to reduce customer service workload while keeping our customers satisfied. The best feature for us is an automatic voice call marshaling based on certain conditions.
What do you dislike?
A feature that we are missing is a mobile application for a customer service agent so that agent doesn't need to be bound to a desktop computer.
What problems are you solving with the product? What benefits have you realized?
We are marshaling inbound calls through a flow diagram and redirecting customers to reach out by email if the phone call can't solve a specific problem. This way, we manage to reduce customer service agent's workload.
Review source: G2.com
