Verint Speech Analytics

What do you like best?

What I like best is that it is very simple. Easy to learn and teach someone how to use. Searching for what you need is very easy and accessible. Gives you lots of options to search what you are look for by date and time.

What do you dislike?

Only dislike is hat the system tends to go down a lot which can delay your work that you need to do.

Recommendations to others considering the product:

I would use this if you use any type of over the phone customer service experience so you can track what level of service your employees are providing. From this you can use the data to improve your business customer service, provide coaching, and see what area of opportunities you have as a business to grow.

What problems are you solving with the product? What benefits have you realized?

The benefits is that it gives you and insight to what you employees are doing what they are saying to your customers, track bad behavior and gives you the opportunity to coach and improve your business service,