Verint Digital Experience (formerly Verint OpinionLab)

What do you like best?

For direct in-context experience and content feedback and rating with the OpinionLab survey widget directly on a web page or content element, also asking "how can this content be improved ?"

What do you dislike?

Not really anything negative other than perhaps it is more expensive than other Voice of Customer solutions

Recommendations to others considering the product:

I encourage anyone looking for an effective Voice of Customer solution to include Opinion Lab in their selection process

What problems are you solving with the product? What benefits have you realized?

Getting customer feedback and ratings on web pages and content elements, mainly in retail and e-commerce, although Opinion Lab also is used in more industries - banking, insurance, healthcare, travel & hospitality, telecommunications.

Use to understand customer behaviors, sentiment, improve content quality and relevance, improve marketing processes by optimizing customer segmentation and marketing content. Can be used ultimately to improve conversion, customer satisfaction and customer loyalty.