Usersnap provides a feedback platform that helps software companies (SaaS) build better products and services by collecting actionable user feedback and sharing it with your stakeholders.
Whether working in a software (SaaS) company, a software development/agency, or in an e-commerce company, the Usersnap feedback platform provides the right feedback collectors for:
вќ‡пёЏ Customer feedback
вќ‡пёЏ Quality assurance/testing with visual feedback (screen recordings and screenshots)
вќ‡пёЏ Processing User Acceptance Testing or Beta testing
вќ‡пёЏ Gathering feature requests
вќ‡пёЏ Channeling user requests for your customer success team.
Thousands of customers like Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart are using Usersnap to make feedback matter.
Essential features and benefits:
вњ… Versatile feedback use cases are provided on one platform
вњ… Screen recordings: resolve tricky issues even faster
вњ… In-browser screenshots: you’ll get a screenshot of what your users see
вњ… Visual bug tracking: tracking bugs and website errors gets super easy & fast
вњ… Additional extensions for Chrome & Firefox
вњ… JavaScript error recording: Track and log client-side JavaScript errors and XHR logs
вњ… Collaborate & communicate: invite your team and discuss user feedback together.
вњ… Share with your stakeholders: Integrate with 2,000 solutions (Jira, Asana, Azure DevOps, ..)
вњ… Closing the loop: Reply your customers on each feedback request
Try Usersnap for free. First 15 days on us.
Arttu R.
Advanced user of Usersnap
★★★★★
Really useful and simple way to receive feedback in development
What do you like best?
Integration for web frontend is really easy and changes made in Usersnap backend are instantly visible. Usersnap offers many really useful integrations. For us, especially Slack and Teams have proven to be integrations we use most. I'm curious to see what kind of automation and integration pipelines we can build. Getting systems to communicate with each other is a breeze and really straightforward.
Interface is simple and effective and ticketing system view is easy to control with just couple of clicks setting different parameters. Through integrations it is possible to get additional info about the issue from users outside Usersnap.
What do you dislike?
Sometimes screenshot does not count all the elements that are visible and from time to time drawings in screenshots do not align 100% with the screenshot image. Minor flaws and I believe those might be related to cross-origin content on our page that are not allowed to be rendered by 3rd party.
Refresh time for interface could be better. Sometimes changes are not visible until page is reloaded.
Recommendations to others considering the product:
If you are looking for a lightweight yet feature rich feedback system for developent or user feedback, this is recommended.
What problems are you solving with the product? What benefits have you realized?
We are using Usersnap to get feedback in development/beta phase of our new web solution and this will also be used to get more broad feedback from public users in open beta and some time after publishing the site. We have noticed a big increase on response times with error reporting and developers' fix as the ticket system is very good.
Review source: G2.com
