Great surveys and support!
What do you like best?
In terms of the product and features: Lots of options for pre-built surveys or you can start from scratch. You can start a survey directly in an email or Intercom conversation. Plus, they are constantly improving the product based on user feedback - like adding folders and a new survey builder!
Also, their Support Team is fabulous! Every time I reach out with a question, they reply quickly and are so helpful. I've even asked for some best practices and ideas and they're more than happy to share.
What do you dislike?
I wish there was a way to require the additional comment fields on single-select/multi-select questions. Sometimes we would like to ask a question where one of the answers is 'Other (please specify)', and have the survey recipient fill in the details, but since we cannot require these comment fields to be filled out, we're relying on the recipients to fill it in before proceeding.
I would also like to see all question types available to be required OR optional. In addition, it would be great to be able to use the 'Survey Invitation' type question within Intercom.
What problems are you solving with the product? What benefits have you realized?
We are getting a lot more customer feedback than we previously were! The response rate to our customer onboarding surveys has increased significantly since moving them into Survicate. In addition, now that we can have as many users as we want in Survicate, a lot of my colleagues are learning the system too and finding it useful for their own purposes.
