Userback

Userback provides solution for developers, agencies and website owners to collect valuable user feedback from web projects, and manage or share in a cloud based web interface.

Languages supported: English

9.6/10 (Expert Score) ★★★★★
Product is rated as #12 in category Bug Tracking Software
Ease of use
9.4
Support
9.7
Ease of Setup
9.2

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Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Userback is loved by over 20,000 teams who use us to build better websites and products and ultimately improve the experiences for their customers.

Built for designers, developers, product managers, and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Basecamp, and more.

And collaborate with your team by inviting them to contribute to your Userback projects. You can even invite your clients to see the feedback on their own projects!

Try Userback for free and sign up at https://userback.io 🙂

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Customer Reviews

Userback Reviews

Gilbert B.

Advanced user of Userback
★★★★★
I Didn't Know Feedback Could Be So Easy

What do you like best?

How easy and intuitive it is use. The dashboard where the reviews are collected. How easy it is to setup and use.

How fast my clients have learned how to use it. The dashboard where the feedback is collected. I pretty much love everything about it.

What do you dislike?

Having to login to UserBack to change the default project for the chrome extension.

Recommendations to others considering the product:

Get it, it will change your life. Since adding it to my business I have been able to save countless hours by collecting feedback that is clear, consolidated and easy to manage. I put it on all of my client's websites and leave it there for them to use even after the site has launched. I love it!

What problems are you solving with the product? What benefits have you realized?

I use it for everything from building and launching new websites, to collecting a sharing design ideas from across the web.

It makes collecting and sharing feedback with clients a breeze.

Clients can leave 100's of small comments all over the website and you can either respond through userback or fly through making changes. I'm so greatful to not have to be digging through client emails just to put together a to-do list and attempting to decipher what vague things they may be referencing.

Review source: G2.com

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