TopBox is dedicated to addressing the needs of B2B organizations. Based on hands-on 20+ years of Waypoint Group’s B2B consultative work, TopBox was created to provide a simplified process in understanding B2B customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal improvement initiatives in as little as 30 days. Convert customer feedback into millions with incremental cross-sell and up-sell revenue, accelerate sales-ready leads, and improve win rates by 5x and higher. Turbo charge a Net PromoterВ® or Customer Success program with TopBox today.
Images
Check Software Images
Customer Reviews
TopBox Reviews
Tim A.
Advanced user of TopBoxWhat do you like best?
The ability to slice and dice survey data and present meaningful insights to our key internal stakeholders.
What do you dislike?
Nothing major - there have been small usability enhancements over the years, but nothing that isn't to be expected as an early adopter.
Recommendations to others considering the product:
Working with the Waypoint consulting team to define our NPS survey program was an important first step before implementing TopBox. Once we had our program defined, translating that into TopBox was pretty straightforward.
What problems are you solving with the product? What benefits have you realized?
We use Topbox to analyze our quarterly NPS survey data, and prepare the results presentation that is presented to our executive team. The main benefit is the ability to more easily get our executives engaged with the feedback we are gathering from our customers, and using those cross-functional insights to make strategic decisions about the business.
