Technology that propels productivity is always at the forefront. Symphony SummitAI is an enterprise-class solution suite that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping you to achieve greater levels of speed, responsiveness, and productivity. SummitAI uses machine reasoning and codeless workflow based automation to deliver up to 20% annual savings in IT help desk operations, and up to 45% greater total cost of ownership.
With SummitAI, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way.
