Powerful product, responsive support team, the future of CX
What do you like best?
SurveySensum is a very capable tool that has multiple functionalities depending on your needs. The ability to run NPS, CES and CSAT surveys as well as custom your own surveys from scratch is undeniable value. When designed well, your surveys can unlock deep customer insights. The support team is also extremely responsive and ready to help you at a moment's notice.
What do you dislike?
SurveySensum has many powerful features that were unfortunately not immediately obvious to me at first glance, and I needed the guidance of the support team to achieve my intentions. I have been spoiled by less powerful products with better documentation and UI/UX, and I have no doubt that the SurveySensum team is consistently working hard at improving both the product and the user journey.
Recommendations to others considering the product:
If you have a clear idea about what you want to achieve in your CX, share it with the SurveySensum team and I am sure they will do everything in their power to help you achieve your ideals.
What problems are you solving with the product? What benefits have you realized?
Tracking and taking actionable steps on customer sentiment is extremely important in my industry and I hope SurveySensum can improve our customer interactions with powerful feedback loops.
