SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. In short, it allows you to turn insights into immediate, transformative action.
Once feedback is collected in NetSuite using SuiteFeedback survey templates, you gain a 360-degree view of customers. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software — where it could soon be forgotten — SuiteFeedback turns responses into actions defined by you to improve the customer experience.
For customer-facing teams, executives, and managers, measuring NPS with SuiteFeedback also means less guesswork. Everyone with access to NetSuite can get a clear picture of customer health by seeing the NPS on a customer record and on NetSuite dashboards for any role.
Key Benefits
* Correlate Financial, Operational and Experience information in one place.
* Operationalize the Voice of the Customer.
* High Internal Adoption – No need to learn a new system.
* High Employee and Executive engagement.
* Limited to no formal training – No need to learn a new system.
* Easy to share feedback across the organization.
* Account or Contact based Feedback assignment.
* Run a world-class Net Promoter System.
* Natively built in NetSuite.
* No new systems integrations.
Key Features
*Advanced survey template editor
*Complete Net Promoter System Management
*Pre-built Survey Triggers
*Relationship NPS
*Transactional NPS
**Pre-built Close the Loop workflows
*Text Analytics
*Customizable roles and permissions
*Pre-built NPS workbooks and customer analytics
*Zapier Integration
