Sterling empowers companies to make faster, safer hiring decisions with comprehensive background and identity services: criminal background checks, pre-employment screening, drug testing, employee forms, on-boarding services, workforce monitoring, and more.
Customer Reviews
User in Information Technology and Services
Advanced user of Sterling Talent SolutionsSome of the customer service representatives are very helpful, have good English and are knowledgeable. It is good that the background check results are visible online to the applicant.
The customer service representatives by phone are not able to see the background check application an application submitted only the employee verification team, a separate team can see it. That means when you call to follow up on your background check t
The customer service team cannot talk directly by calling or Instant Messaging or communicating directly in any way to the employment verification team.
The employment verification team used a phone number to verify employment as the default method of verification during a pandemic when team members around the world are almost all working from home. Then once the customer service team was notified by phone that email should be used to verify employment the message, the message did not get relayed to the employment verification team and phone was still used. The case was then closed and it was determined that employment could not be verified even though they only had used telephone to verify and not email. Once a case is closed Sterling does not go back and try to verify employment. There is no flexible process to incorporate new information into a file either before and especially after a case is "closed" even if there was an error in the process along the way.
The process is very robotic, not smart and streamlined, bureaucratic, inefficient, not centralized, impersonal and slow. There is not sense of accountability that I feel that the organization cares for my time or wants to solve my problems quickly. The technology and databases are not connected from the call center to the internal employment verification teams. Does not seem like an agile and proactive problem solving or empathetic led organization.
When I asked to speak to a supervisor the representative mentioned it would take 1 hour to speak to one. When the supervisor called me back after 1 hour which I was unsure would happen, I accidentally hung up and no one called back again.
Several times when I called I was disconnected and only once was called back.
Background check when applying for a job.
