Misleading subscription tactics; Deceptive business model. Is chinese owned anyway.
What do you like best?
Their marketing is on point. They use all major media platforms including facebook and google to push products and make it look like a legitimate business. They have bots responding to reviews (especially negative ones) over many different websites to give the illusion that it is providing a real legitimate service.
What do you dislike?
They make their money from subscription errors, billing cycle issues and upselling. They make a solid effort to flood review websites to ensure that there are at least 10 times as many 5 star reviews for every poor review. Look a bit further and you'll see that the positive reviews seem fake, don't have sufficient info in them, and often have broken English. I dare say, it's their own people or possibly even bots doing it.
Their whole marketing pitch is focussed on the fact that it is a great reprieve from the likes of Chinese dropshippers like Alibaba; but the reality is that this website, its administrators and even products for that matter are Chinese. When I contact their customer support they have thumbnails of Asian women with male names like "Russel". Bots like "Kim" etc.
I've lost USD 1380 on 9/01/2021 for a 14 day free trial and notified them within 1hr that I was charged incorrectly for a subscription I didn't want. I was just trying to see what their website is all about. They reply back with a robotic, monotonous email using buzzwords like "policy" "best interest" saying I won't receive anything back.
Then I thought, OK let's bite the bullet I've been charged anyway, and they're not returning my money. Might as well try the website since there are so many positive reviews, they must be doing something right. I look on their website and all their items cost me about 30% more to buy than what I can buy it for on ebay.com.au. This doesn't even take into account the so-called profit we're supposed to make. Also, they've removed all my access saying my subscription has ended even though they've taken USD1380 for accessing the website up to 9/01/2022. It really can't get any worse than this. There's a huge difference between scamming someone off $5 and then there's this. I really feel stupid to have started the trial.
I sincerely hope that you guys/girls are reading this review before subscribing to spocket.co and not after. Please don't be swayed by the landslide of positive reviews with insufficient detail. have a look at the pain and detail presented in negative reviews. Try looking at the negative reviews on https://apps.shopify.com/spocket/reviews. there were 157, 1 star reviews on 10/01/2021, not sure if they have the clout to change that in the future. You're actually better off investing this money in the share market or even on gambling and casinos because there's a remote possibility that you'll get some use out of it.
Recommendations to others considering the product:
Just don't get sucked in. Please.
What problems are you solving with the product? What benefits have you realized?
Spocket doesn't solve problems, It creates them. Products and website admin are Chinese and marketed as USA/EU but they all come from the same place.
Their product prices make it unsellable because it's available cheaper on ebay. Also, their benefit here is that they use us as a face to deal with quality/warranty/refund issues from the end customer because of poor products that suppliers have received good money for. Some of the products they sell have obvious copyright issues as they sell marvel figurines etc. A lot of consumers aren't aware of what kind of issues they're bringing upon themselves.
